Client Terms and Conditions

ATLANTICA PRIVATE CHEFS CONSULTANCY- CLIENT TERMS AND CONDITIONS

By giving your confirmation, putting a check mark on the check box on ‘book a chef’ form or simply visiting our website you are indicating you agree with our terms and conditions. These may be changed at any time without notice. The following agreement is written for guidance and potential employment protection. We ask that you accept our Terms and Conditions before the process starts, not to inconvenience you, rather to make sure that there are no surprises and so that you end up a satisfied client.

Atlantica provides consultancy for experienced and qualified private chef candidates from all over the world and consultancy to chose the right private chef for the houses, private estates, luxury ski chalet, private and corporate events, professional events in any location in the World.

You acknowledge that you do not acquire any rights to reuse the content, layout and data in any manner. Use of the website and its data is governed by these terms and conditions. The data presented by the company is protected under international copyright laws.

The company makes all reasonable efforts to ensure that the information presented to Employers is accurate prior to forwarding information to an employer; however, due to the fact that the data is being entered by individual chefs from various locations, it is agreed that no guarantee as to the accuracy of information presented is expressed or implied.

Definition of Terms

Company, Atlantica, Us, We, Our: Atlantica, as a Deniz Kurt Gorsev is an Italian Registered company which provides private chef consultancy for experienced and qualified private chef candidates from all over the world and consultancy to chose the right private chef for the houses, private estates, luxury ski chalet, private and corporate events, professional events in any location in the World.
Chef, Candidate: Any person or company submitting their information on the website, making verbal presentations to Company personnel, or otherwise indicating their desire to find employment through the Company.
Registration: The process undertaken by chefs seeking work to submit their details to the company.
Employer, Client, Customer, You, They : Any person or corporation requesting consultancy to chose the chef from the Company, the Employer can be the owner of the house, owner’s representative or a company, company employee or agent acting on behalf of the owner. Atlantica does not employ Chefs.
Website: The Company website is www.atlanticachefs.com
Long-term chef contract: Any position which does not have a fixed end date or full time and fixed term permanent placements exceeding 6 months.
Short-term chef contract: Any position which has a fixed end date of employment exceeding 7 days but less than 6 months.
Private Event: Events with a maximum of 20 guests
Professional Events: Events with a minimum guest count of 21 or more.

Employer Agreement

Employers after filling our ‘book a chef’ form and/or contacting us by email and/or by phone, they are indicating they agree with our terms and conditions. Indicate their agreement with these Terms which also indicates they have read and understood them. If the employer chooses not to accept these terms and will not be able to fill our form and/or receive our services.

It is agreed that the Employer appoints Atlantica to give a consultancy to select the right chefs, provide resumes of chefs to be considered for employment, and agrees to pay for consultancy services rendered.
Atlantica screens candidates, checks resumes, interviews candidates, checks references and confirms availability as part of our consultancy service, however, since Atlantica is not a chef recruitment agency and does not make payroll, it is only a consultancy company that recommends candidates or advises on the suitability of existing candidates, it cannot be responsible for the actions of candidates after hiring.
Atlantica does not employ chefs. It is the Employer responsibility to hire the chef according to the laws of the country where they are located. Atlantica does not make any payment to Chefs. After the commencement of the business relationship between the Chef and the Employer, the Chef and the Employer are responsible to each other in terms of any material and moral demands arising from the business relationship between them. Atlantica provided the parties with the necessary information to comply with the Social Security and Tax obligations in accordance with the laws of the country where the business will be performed. No liability can be attributed to Atlantica for failure to fulfill these obligations.
No chef / candidate will be charged for registering or being represented by Atlantica. The agency fee incurred during the recruitment process is solely paid by the client.
All information contained within the CV is to the best of chef’s knowledge correct
All the qualifications and references uploaded are chef’s property and the information contained within is correct and not been falsified or edited in any way
Before chefs are entered into Atlantica’s database system, Atlantica guarantees a series of interviewing methods, which have taken place to ensure that the chef is up to the private chef industry standards and that they hold the current tickets required for the position. We forward resumes, written references of each applicant with plate picture attachments to you by e-mail.
Chefs are required to take original copies of all their documentation with them for the clients records / inspections once they gain employment.
Some chefs work with their team. The company reserves the right to charge a second/third and more consultancy fee for the team or charge a total consultancy fee for the entire team to the employer.
Atlantica has made necessary enlightenment to Employer/Client, employer's representative and chefs about making the employment agreement in written form. In the case of not making the agreement in written form or In case of non-fulfillment of social security and tax liabilities in recruitment in all categories, despite our enlightenment, Atlantica does not have any responsibility .
You, the Employer, agree to hold as confidential the identity of the candidates submitted by the company and further agree not to pass on or otherwise distribute resumes or contact information for applicants received from the company to any other person, or corporation other than for the purposes of reference verification and employment suitability verification. Any violation of this cause is a breach of the agreement and the company shall be entitled to charge you for each candidate referred to a third party the equivalent consultancy fee that would have been incurred if the candidates had been hired by you.
The company assumes no authority to hire a chef on your behalf. Atlantica consult the employer and the chef candidates suitable for their demands. Employer / Customer is authorized and responsible for the employment of the chef and fulfillment of legal responsibilities.
Our recommendation does not constitute a guarantee that the chef is a perfect match for your program and the liability for the costs associated with interviewing, hiring and whenever necessary, repatriating chefs rests solely with the employer. Atlantica highly insists that all employers conduct detailed interviews and verifies all licensing and reference information before extending an offer of employment to any candidate.
Atlantica does not determine the salary of the chef, nor does it negotiate the salary of the chef with the client. Atlantica only informs the chef and the client the current industry salary range. It is the chef's responsibility to discuss and negotiate salary with the employer. No responsibility can be attributed to Atlantica for the salary of the chef.
Atlantica just consult chef candidates and employer/ client, however there is no relation on the basis of Labor Law between chef candidate and Atlantica. For this reason, Atlantica is not legally answerable for the fees and/or salaries that are not paid to chefs and occupational health and safety of chefs. All responsibility in this regard belongs to the employer.
You warrant to indemnify and hold harmless the Company for any breach of data protection regulations caused by your failure to secure private information provided during this transaction with the Company and further warrant to return or destroy all resumes forwarded to you from the Company upon request.

FEE POLICY

A consultancy fee will be charged for any candidate that is employed as a consequence of the consultancy provided by Atlantica (whether direct or indirect) within 18 months from the date of the introduction.
Atlantica does not pay the chefs. We ask that our clients pay the chefs directly on an hourly, daily or a monthly basis at a rate and frequency agreed with Atlantica prior to the commencement of their engagement.
Long-term chef placement contract is any chef position to serve at the client's home, summer house, workplace and/or travels, which does not have a fixed end date or full time and fixed term permanent placements exceeding 6 months. Under this category, the chef fee is calculated monthly. Atlantica’s consultancy fee for long-term chef placement contract is calculated as 6 weeks of the chef's monthly net salary and is paid by the client to Atlantica against an invoice.
Short-term chef placement contract is any position which has a fixed end date of employment exceeding 7 days but less than 6 months. For short-term placement from one week to six months, the chef’s fee is calculated on a monthly or daily basis. If the chef's salary is calculated monthly, Atlantica’s consultancy fee is 1 month net salary of the chef. If the chef's salary is calculated daily, Atlantica's consultancy fee is 25% of the chef's total earnings and is paid by the client to Atlantica against invoice.
For the special event/private dining and professional events organizied by us, the client will be invoiced for the fee at any time after the engagement has been confirmed by the client and/or on the day the contract is signed and must be paid one day before the event.
For short term and long term placements contracts, the client will be invoiced for the consultancy fee at any time after the candidate’s engagement has been confirmed by the client and/or on the day our contract is signed. Atlantica asks that the consultancy fee must be paid within 14 days of the date of invoice or before the engagement commences whichever date comes first.
If all payments are not received within 14 days, a fee of 2.5 % interest per day will be charged to the current invoice. All legal rights of Atlantica are reserved in case of delays in payment lasting more than 30 days. Also, Atlantica may unilaterally suspend the Client's service credits arising from the contract.
The client is liable to pay the bank charges for the payment of the consultancy fee.
When a candidate has been chosen, it is the employer’s responsibility to inform us within 48 hours of the conditions of employment; Must include candidate’s name & surname, position filled, start date and monthly/weekly or daily salary.
You can organize a trial cooking with the chef to decide about the right chef for your needs. Trial cooking can be organized only for a single day or two days. You pay the chef on a daily basis. The daily fee requested by the chef for the trail cooking will be notified to you. Transportation and accomodation costs (airways-train-bus-taxi-airport transfer-hotels) of the chef are fully under your responsibility. In a single day or two day trial cooking, you can try your chef candidate for lunch or dinner, or request both lunch and dinner. The chef candidate will prepare menus for you according to the cuisine you prefer to try, or the name of a meal. The chef will inform you of the budget of shopping and organize the shopping. You must allocate the necessary budget for shopping, provide your vehicle driven by your chauffeur or taxi expenses to the chef. Even if the chef resides in your town/city, you should organize the chef’s accommodation when you decide to try the chef for two days. You are required to make daily payments for the trial cooking to the chef. Atlantica does not charge any consultancy fees for trial cooking.
We offer no free trial period on any type of our placements.
All fees paid are non-refundable. Consultancy fee is the name of the fee given to the our consultancy service of chosing the right candidate, entering advertisements in its own database and world's cv pools, screening and selecting candidates, conducting interviews, checking all references, and handling paperwork. It arises at the stage of choosing the right candidate. It is not a fee based on the performance of the person preferred by the employer after being hired. Therefore, the consultancy commission is non-refundable under any circumstances.
Atlantica chose a suitable chef for client’s demand and recommends the candidate to client. Client has sole discretion over employing the candidate. Atlantica has no responsibility if it seems that he / she is not a suitable candidate after the candidate is hired. In the event of finding the candidate employed insufficient or dismissing him/her from employment, no refund can be requested from Atlantica.
For long-term placement contract, we offer long-term chef placement service credits. Atlantica allows the employer a 60 days probation period with the chef. If the chef does not work out within the 60 days probation period and the chef hired leaves prior to 60 days without cause or is terminated with cause a full credit will be made to the employer’s accounts for use against any future consultancy up to 365 days from the date of invoice.
For short-term placement contacts, if the employment length is longer than 45 days, we offer Short-Term Chef Placement Service Credits. Atlantica allows the yacht a 15 days probation period with the chef. If the chef does not work out within the 15 days probation period and the chef hired leaves prior to 15 days without cause or is terminated with cause a full credit will be made to the employer’s accounts for use against any future consultancy up to 365 days from the date of invoice.
Atlantica does not provide service credits for private or professional events.
In case of termination of the business agreement of the chef, it is the Employer’s responsibility to mention Atlantica within 48 hours by email. This allows Atlantica to recommend a new candidate to the employer. Atlantica is not obliged to recommend a new chef if the client does not inform Atlantica in writing by email within 48 hours.
Atlantica cannot promise to reccomend a new chef within 48 hours. Atlantica's ability to recommend a new chef to the client becomes difficult in some cases, depending on the chef profile the client wants. That's why Atlantica only promises to reccomend a chef as soon as possible. Atlantica needs the understanding of the client about deadlines. No liability can be attributed to Atlantica for failure to fulfill these obligations.
There is only one credit per all placements. The service credit is inapplicable in any of the following cases

1. If the event area has been changed by the client at the last 120 hours (5 days) before the event and the chef is not able to reach the venue.

2. If the event date has been changed by the client at the last 120 hours (5 days) before the event and the chef had no chance to join or organize him/herself.

3. Major change in schedule from that planned at the time of hire. (Change of any of the terms agreed at the beginning)

4. Failure by employer to maintain a safe working environment

5. Failure by employer to maintain a drug free workplace

6. Failure to pay within 14 days of invoicing

7. Failure to notify the company’s chef coordinator within 48 hours of chef departure.

8. When the employer is otherwise in default of this agreement

9. When the client doesn’t make payment to the chef, changing the salary of the chef by the client or deferring it.

10.In case of the leaving reason of the chef is any patronage error (this article will need an investigation with proof before applying it.Whatsapp message, image, social media, email, sms message etc. all records will be considered as evidence)

11.When the Chef accomodation conditions are not compatible with the originally agreed conditions.

12. In the event that the days off are not given under the agreed conditions.

If short-term placement is extended beyond the period for which the placement fee was originally calculated, Atlantica must be notified within 48 hours, we will issue an additional invoice for the remaining balance in line with Atlantica’s fee policy.
When Atlantica reccommended chefs to you and you do not choose the chefs for that position at that time, however at a later date you choose one of the candidates, it is the client’s responsibility to contact Atlantica within 48 hours. The Client will be charged the applicable consultancy fee in accordance with the fee policy.
The client cannot offer a job to any chef introduced by Atlantica without our involvement for 18 months from the date of introduction. In the event that any Chef reccomended by us to the Client are employed or re-employed directly by the Client (with or without our involvement) within the period of 18 (eighteen) months from the date of our initial introduction of the Chef, the Client will be charged the applicable consultancy fee in accordance with the fee policy.
There is an 18-month period of cooperation between Atlantica and the chef, starting from the date of chef's employment. Atlantica will represent the Chef in all employment processes to be established by the employer who employs the chef through providing the chef a new occupation with another employer or recommending the chef to the third parties. As explained with the examples, in case of a job offer from a 3rd person/client/company/butler etc to the chef in regard to the employment relationship between the employer and the chef, the client and the chef will immediately notify Atlantica. If a new employment is provided as a result of the representation, Atlantica will charge a consultancy fee from the new client. The client accepts, represents and undertakes to pay Atlantica the consultancy commission to be determined in accordance with the commission policy as a penalty clause in case of mediating new collaborations in violation of this article and recommending the chef to the third parties and not informing Atlantica about this matter.
Should a chef be submitted by the Company and be previously known to the Employer, through introduction by another paid placement service, it is the burden of the employer to notify the company within 24 hours of receipt of the candidate’s information. If notification is not received within 24 hours then it shall be viewed as a valid introduction and fees payable regardless of if another invoice is deemed payable by the second agency.
Should the employer also be searching for chefs online using web searches or listing services it is the burden of the employer to disclose the names of any chef already under consideration. Any chef submitted by the Company and hired, who has not previously been declared by the Employer will be viewed as a valid consultancy and fees payable. This clause is to avoid an Employer using our service to validate the quality of a crew member whose resume is online and avoid paying a fee.
In situations where the candidate is known to the Employer but the Employer did not have the correct contact information and Atlantica provides this information to the client, the client is required to pay the full consultancy fee.

Other responsibilities:

The Employer is responsible for all travel and incidental expenses in getting the candidate to and from the event area/house/private estate.
Atlantica makes sure that a chef is a citizen of the country where the employment starts or she/he has the right to work in that country with a work permit and / or a short-term work visa. The examination made by Atlantica is a simple work permit, work visa and passport check, and no responsibility can be attributed to Atlantica due to the negativities/legal problems that may arise from the chef and the visa applications of the countries.
When we reccomend a Short Term and Long Term Placement candidate to you, that candidate will no longer be head-hunted by Atlantica, nor eligible for reccomendation unless and until they have given you notice of their intent to depart.
We will never knowingly offer another job opportunity to the Long Term Placement candidates that we have reccomended and collected payment. We will not approach Short term placement candidates that we have reccomended unless the start date for the next position is after the end date that you have told us at the time of the job order.
By agreeing to these Terms & Conditions, the client agrees to take full responsibility and ensure that they have insurance cover to protect chefs and/or the client / employer or employer's representative are exclusively responsible for the safety and right to life of the chef candidate, after he/she joined the house or event area. Atlantica does not have any responsibility in this matter.
All liability, whether in contract, tort or otherwise, for any loss, damage, cost or expense, is hereby excluded to the fullest extent permitted by law.

Complaints Procedure –

At Atlantica Chefs we pride ourselves on our clients friendly policies. We aim to provide clients with an open transparent service that supports both our clients and the chef we introduce. If you feel we have fallen short of these high standards then please be assured that we will take your concerns seriously.
If you have a complaint about Atlantica, please write to:

Atlantica Private Chefs- Deniz Kurt Gorsev Via Frigirola 1, COMO Lombardy -ITALY Alternatively, you can email info@atlanticachefs.com outlining your concerns.

On receipt of your complaint, we will send you a letter or e-mail, acknowledging your complaint and confirming its receipt. You should expect to receive this confirmation within 7 working days of us receiving your complaint. We will then record your complaint in our central register and start to investigate on your behalf. This is likely to involve the following steps:

1. Examining your records to ascertain the sequence of relevant events

2. Asking the member of staff with whom you dealt to provide a written response

A full response to your complaint will be drafted by Deniz Kurt Görsev or the chef coordinator who is dealing with your file. If appropriate, Deniz Kurt Görsev may wish to discuss the events surrounding your complaint directly with you, and, if appropriate, offer an apology.

We aim to acknowledge, investigate and resolve all complaints within 21 working days of receipt.

ATLANTICA RESERVES THE RIGHT TO CHANGE OR AMEND OUR COMPLAINTS PROCEDURE WITHOUT PRIOR NOTICE.

Intellectual Property

Atlantica Private Chefs respects the intellectual property of its clients, members, requests its clients, users and members to do the same. If you believe that your work is being copied in such a way that violates your intellectual property rights, please contact the Atlantica Private Chefs as soon as possible.

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