CLIENT TERMS AND CONDITIONS
ATLANTICA PRIVATE CHEFS - CLIENT TERMS AND CONDITIONS
 
By giving your confirmation putting a check mark on the check box on ‘book a chef’ form or simply visiting our website you are indicating you agree with our terms and conditions. These may be changed at any time without notice. The following agreement is written for guidance and potential employment protection. We ask that you accept our Terms and Conditions before the process starts, not to inconvenience you, rather to make sure that there are no surprises and so that you end up a satisfied client. 
 
Atlantica provides private chef training for experienced and qualified private chef candidates from all over the world and chef placement for the the houses, private estates, luxury ski chalet, private and corporare events, professional events in any location in the World.
You acknowledge that you do not acquire any rights to reuse the content, layout and data in any manner. Use of the website and its data is governed by these terms and conditions. The data presented by the company is protected under international copyright laws.
 
The company makes all reasonable efforts to ensure that the information presented to Employers is accurate prior to forwarding information to an employer; however, due to the fact that the data is being entered by individual chefs from various locations, it is agreed that no guarantee as to the accuracy of information presented is expressed or implied.
 
Definition of Terms
 
  • Company, Atlantica, Us, We, Our, Chef Agency: Atlantica, as a Deniz Kurt is an Italian Registered company which provides private chef training for experienced and qualified private chef candidates from all over the world and chef placement for the the houses, private estates, luxury ski chalet, private and corporare events and professional events in any location in the World.
  • Chef, Candidate: Any person or company submitting their information on the website, making verbal presentation to Company personnel, or otherwise indicating their desire to find employment through the Company.
  • Registration: The process undertaken by chefs seeking work to submit their details to the company.
  • Employer, Client, Customer, You : Any person or corporation requesting chef from the Company, the Employer can be the owner of the house, owner’s representative or a company, company employee or agent acting on behalf of the owner. Atlantica does not employ Chefs. 
  • Website: The Company website is www.atlanticachefs.com
  • Job order: A request to find chef received by Company personnel.
  • Submitted or Submittal: The forwarding of or presentation of candidates from the Company to the Employer by any means.
  • Long-term chef placement: Any position which does not have a fixed end date or full time and fixed term permanent placements exceeding 3 months.
  • Short-term chef placement: Any position which has a fixed end date of employment exceeding 7 days but less than 3 months
  • Private Dining and Professional Events: Any position which has a fixed end date of employment less than 7 days.
  • Chef profile / profiles / profile: Michelin starred and Award-winning chefs, Top Restaurant chefs, Private chefs, Local chefs and new graduates, which Atlantica categorizes chefs in its database.
  • Category: Long-term, short-term, private dining and professional events categories determined according to the recruitment length of the employer / client.
  • Validity: These terms and conditions are valid until amended by the company and can be amended at any time.
  • Chef Coordinator: Company staff who match chef to specific job criteria.
 
Atlantica Discrimination Policy / Blacklist Policy
 
  • Atlantica Chefs is a Chef placement and Consultancy Agency which operates in a non discriminatory manner across gender, sexuality, race, religious beliefs, age and disability. We welcome all applications from people of all backgrounds.
  • Atlantica does not operate a ‘blacklist’ of any kind.
 
Employer Agreement 
 
Employers after filling our ‘book a chef’ form and/or contacting with us by email and/or by phone they are indicating they agree with our terms and conditions. Indicate their agreement with these Terms which also indicates they have read and understood them. If employer choose not to accepted these Terms and will not be able to fill our form and/or receiving our services.
 
  • It is agreed that the Employer appoints Atlantica to provide resumes of chefs to be considered for employment, and agrees to pay for services rendered Atlantica screens candidates, checks resumes, interviews candidates, checks references and confirms availability (except as previous noted) as part of our service, but cannot be responsible for the actions of candidates after hiring.
  • Atlantica does not employ chefs. It is the Employer responsibility to hire the chef for long term and short term employments according to the laws of the country where they are located. Atlantica does not make any payment to Chefs. After the commencement of the business relationship between the Chef and the Employer, the Chef and the Employer are responsible to each other in terms of any material and moral demands arising from the business relationship between them. Atlantica provided the parties with the necessary information to comply with the Social Security and Tax obligations in accordance with the laws of the country where the business will be performed. No liability can be attributed to Atlantica for failure to fulfill these obligations.
  • No chef / candidate will be charged for registering or being represented by Atlantica. The agency fee incurred during the recruitment process is solely paid by the client.
  • Atlantica makes sure that candidates are equally offered opportunities to the positions available through the chef coordinator.
  • All information contained within the CV is to the best of chef’s knowledge correct
  • All the qualifications and references uploaded are chef’s property and the information contained within is correct and not been falsified or edited in any way
  • Before chef are entered into Atlantica’s data base system, Atlantica guarantees a series of interviewing methods, which have taken place to ensure that the chef is up to the private chef industry standards and that they hold the current tickets required for the position. We forward resumes, reference checks and written references of each applicant with photo attachments to you by e-mail.
  • Chefs are required to take original copies of all their documentation on board with them for the clients records / inspections once they gain employment.
  • Chefs are also required to bring original copies of all their documentation along to their registration interview with Atlantica.
  • Some chefs work with their team. The company reserves the right to charge a second/third and more placement fee for the team or charge a total fee for entire team when the chef coordinator makes the employer aware of the team status during the initial introduction.
  • Should chefs become employed through a client of Atlantica’s that we have placed them into (especially in Private dining, Professional Events and short term placement  categories) then they will be required to send a copy of their signed contract to us. Atlantica has made necessary enlightenment to employer/client, employer's representative and chefs about making the agreement in written form. In the case of not making the agreement in written form or In case of non-fulfillment of Social Security and Tax Liabilities in recruitment in all categories, despite our enlightenment, Atlantica does not have any responsibility .
  • Atlantica makes sure that candidates are informed of their rights and responsibilities before starting the work. 
  • You, the employer, agree to hold as confidential the identity of the candidates submitted by the company and further agree not to pass on or otherwise distribute resumes or contact information for applicants received from the company to any other person, or corporation other than for the purposes of reference verification and employment suitability verification. Any violation of this cause is a breach of the agreement. In the event of a breach of this clause the company will be entitled to charge you the equivalent placement fee had they been employed by you for each candidate forwarded to a third party.
  • The company assumes no authority to hire chef on your behalf. Atlantica brings together customer and chef candidates suitable for their demands. Employer / Customer is authorized and responsible for the employment of the chef and fulfillment of legal responsibilities.
  • Our recommendation does not constitute a warranty that the chef is a perfect match for your program and the liability for the costs associated with interviewing, hiring and whenever necessary, repatriating chefs rests solely with the employer. Atlantica highly insists that all employers conduct detailed interviews and verifies all licensing and reference information before extending an offer of employment to any candidate.
  • Atlantica finds suitable chefs for client’s demans and recommends the candidate to client.  Client has sole discretion over employing the candidate. Atlantica has no responsibility if it is seemed that he / she is not a suitable candidate after chef candidate is hired . In the event of finding the candidate employed insufficient or dismissing him/her from employment, no refund can be requested from Atlantica.
  • Atlantica, just gathers chef candidate and employer/ client, employer's representative, however there is no relation on the basis of Labor Law between chef candidate and Atlantica. For this reason, Atlantica is not legally answerable for the fees that are not paid to chefs and occupational health and safety of chefs. All responsibility in this regard, belongs to emloyer or employer's representative.
  • You warrant to indemnify and hold harmless the Company for any breach of data protection regulations caused by your failure to secure private information provided during this transaction with the Company and further warrant to return or destroy all resumes forwarded to you from the Company upon request.
 
FEE POLICY
 
  • Long-term chef placement is any chef position to serve at cilent’s home, summer house, workplace and/or travels,which does not have a fixed end date or full time and fixed term permanent placements exceeding 3 months. For placement under this category, the chef fee is calculated monthly. Atlantica’s agency fee for long-term chef placement is calculated as 15% of the total earnings (from three months to 1 year) of the chef and is paid by the customer to Atlantica against an invoice.
  • Short-term chef placement is any position which has a fixed end date of employment exceeding 7 days months but less than 3 months. For short-term placement from one week to three months, the chef’s fee is calculated on a monthly or daily basis. Atlantica’s agency fee for short-term chef placement is calculated as 20% of the chef's total earnings and is paid by the client to Atlantica against invoice.
  • Private Dining Placement is any position which has a fixed end date of employment less than 7 days. Private dining definition is any event up to 20 guests and the lengh of the event must be 1 to 6 days. Atlantica’s agency fee of the Private dining events is calculated as 25% of the chef's total earnings earnings and is paid by the client to Atlantica against invoice.
  • Professional Event Placements is any position which has a fixed end date of employment less than 7 days, selection the Professional chefs who can serve with their own team and equipment, and management of their placement processes. Atlantica's agency fee for Professional events is 25% of the total earning of the chef and/or the chef team paid by the client to Atlantica against invoice.
  • For the special event/private dining and professional event categories, the Atlantica agency fee will be invoiced to the client on the day the contract is signed and must be paid one day before the event. Likewise, the payment of the chef must be made by the client on the day of the event or one day before the event. For long-term and short-term placements, the Atlantica agency fee will be invoiced to the client on the day the contract is signed and must be paid until the day before the chef starts work.
  • If all payments are not received within 14 days, a fee of 2.5 % interest per day will be charged to the current invoice. All legal rights of Atlantica are reserved in case of delays in payment lasting more than 30 days. Also, Atlantica may unilaterally suspend the Client's service credits arising from this contract.
  • The client is liable to pay the bank charges for the payment of the placement fee.
  • For long and short-term placements only, we need at least ten (10) work days to select the right chef for you. Although selection process runs more flexibly for other categories, we will be more efficient and effective in finding the right chef for you if you inform us about your chef requirement sooner. 
  • The client cancellation policy is grouped under two categories: 
    • In Private Dining and Professional events categories: You reserve the right to cancel free of charge up to 48 hours (2 days) before the event. If you cancel less than 48 hours (2 days) before the event, you will be required to pay 100% of our agency fee and 50% of the chef's agreed fee. Cancellation requests made by the client to Atlantica must be sent in writing via e-mail
    • Postponement requests: If the event date and /or  employment start date is postponed by the client, the business agreement will be concluded on a new date to be agreed between Atlantica and the Client. In this case, if the chef selected by the client is not available on the new delayed date, Atlantica will propose an another chef with the same qualification to the client. Delay requests made by the client to Atlantica must be sent in writing via e-mail.
    • In long-term and short-term placements: We start working to find the right chef for you upon our agreement stating that you accept our terms in long and short term placements. If you cancel at any stage of this work except for force majeure, you are required to pay 50% of Atlantica's agreed fee. Cancellation requests made by the customer to Atlantica must be sent in writing via e-mail. 
 
* In Private Dining and Professional events categories The cancellation notice period is 5 days for chefs arriving by airways. 
 
  • When a candidate has been chosen it is the employer’s responsibility to inform us within 48 hours of the conditions of employment; Must include candidate’s name & surname, position filled, start date and monthly/weekly or daily salary.
  • You can organize a trial cooking for long term and short term chef placements to decide about the right chef for your needs. Trial cooking can be organized only for a single day or two days. You pay to the chef daily basis. The daily fee requested by the chef for the trail cooking will be notified to you. Transportation and accomodation costs (airways-train-bus-taxi-airport transfer-hotels) of the chef are fully under your responsibility. In a single day or two day trial cooking, you can try your chef candidate in lunch or dinner, or request both lunch and dinner. The chef candidate will prepare menus for you according to the cuisine you prefer to try, or the name of a meal. The chef will inform you of the budget of shopping and organize the shopping. You must allocate the necessary budget for shopping, provide your vehicle driven by your chauffeur or taxi expenses to the chef. Even if the chef resides in your town/city, you should organize the chef’s accommodation when you decide to try the chef for two days. You are required to make daily payments for the trial cooking to the chef. Atlantica does not charge any fees for trial cooking. We offer no free trial period on any type of our placements.
  • For long-term  placement, we offer long-term chef placement service credits. Atlantica allows the employer a 30 days probation period with the chef. If the chef does not work out within the 30 days probation period and the chef hired leaves prior to 30 days without cause or is terminated with cause a full credit will be made to the employer’s accounts for use against any future placement up to 365 days from the date of invoice.
  • Atlantica agency fee will not be refunded under any circumstances. On the other hand, in all other categories, including the 30-day trial period specified in the previous article, in the event that chef’s placement is cancelled by the chef due to force majeure such as chef’s health problems, accident, natural disasters or if the business relation is terminated by the chef without a reason, and /or if the business relation is terminated within the probation period of the long-term chef placement, Atlantica is obliged to recommend and select another chef to the client in accordance with the demands and needs of the client. Atlantica does not charge a fee for this selection and the second placement. Except for the 30-day trial period in long-term recruitment, Atlantica does not offer a new chef free of charge in all other categories in case of termination of the business agreement by the client and the client does not have a full service credit. 
  • In case of termination of the business agreement of the chef in all categories for the reasons stated above, it is the Employer’s responsibility to mention Atlantica within 48 hours. This allows Atlantica to provide a new candidate to the employer.
  • in case the business agreement is terminated by the chef in all categories except the long-term placement category, If Atlantica is unable to recommend a new chef 48 hours before the event starts, Atlantica accepts, declares and undertakes to refund 100% of the agency commission fee paid by the Client (if any payment has been made by the said date).
  • In all other categories (except the long-term recruitment category) Atlantica agrees to refund 100% of the agency commission fee paid by the client, in case the second placement business agreement terminated by the second chef. 
  • There are no probation period for short-term placements and our private dining and professional events placement categories. 
  • There is only one credit per all placements. The service credit is inapplicable in any of the following cases
1. If the event area has been changed by the client and the chef is not able to reach the venue
2. If the event date has been changed by the client at the last minute and the chef had no chance to join or organize him/herself. 
3. Major change in schedule from that planned at the time of hire
4. Failure by employer to maintain a safe working environment
5. Failure by employer to maintain a drug free workplace
6. Failure to pay within 14 days of invoicing
7. Failure to notify the company’s chef coordinator within 48 hours of chef departure.
8. When the employer is otherwise in default of this agreement
9. When client doesn’t make payment to chef or deferments it. 
 
  • If a chef should not complete the probation period or chooses to not continue to work with the employer fulltime, and the Employer and chef come to an agreement to stay until another chef is placed by Atlantica or by another agent, it is the responsibility of the Employer to inform Atlantica within 48 hours and a 25% of the first week’s salary will be charged to the employer. 
  • If short-term placement is extended beyond the period for which the placement fee was originally calculated, Atlantica must be notified within 48 hours, we will issue an additional invoice for the remaining balance in line with Atlantica’s fee policy. 
  • When you employ a Chef from Atlantica for a private dining or for a professional event and the chef completes the events and then you offer the chef a short term, long term or any other position, it is the Client responsibility to contact Atlantica within 48 hours. You will be then charged the outstanding amount for a position you offer in line with Atlantica’s fee policy.  
  • When Atlantica submits chefs to you and you do not choose the chefs for that position at that time, however at a later date you choose one of candidates, it is the client’s responsibility to contact Atlantica within 48 hours. The Client will be charged the applicable Introduction Fee in accordance with the fee policy.
  • The client cannot offer a job to any chef introduced by Atlantica without our involvement for 18 months from the date of introduction. In the event that any Chef introduced by us to the Client are employed or re-employed directly by the Client (with or without our involvement) within the period of 18 (eighteen) months from the date of our initial introduction of the Chef, the Client will be charged the applicable placement fee in accordance with the fee policy.
  • Should a chef be submitted by the Company and be previously known to the Employer, through introduction by another paid placement service, it is the burden of the employer to notify the company within 24 hours of receipt of the candidate’s information. If notification is not received within 24 hours then it shall be viewed as a valid introduction and fees payable regardless of if another invoice is deemed payable by the second agency. 
  • Should the employer also be searching for chef online using web searches or listing services it is the burden of the employer to disclose the names of any chef already under consideration. Any chef submitted by the Company and hired, who has not previously been declared by the Employer will be viewed as a valid introduction and fees payable. This clause is to avoid an Employer using our service to validate the quality of a crew member whose resume is online and avoid paying a fee. 
  • In situations where the candidate is known of to the Employer but the Employer did not have the correct contact information a full placement fee is payable. 
 
Other responsibilities of the employer: 
 
  • The Employer is responsible for all travel and incidental expenses in getting the candidate to and from the event area/house/private estate. 
  • Atlantica makes sure that a chef is a citizen of the country where the employment starts or she/he has the right to work in that country with a work permit and / or a short-term work visa. The examination made by Atlantica is a simple work permit, work visa and passport check, and no responsibility can be attributed to Atlantica due to the negativities/legal problems that may arise from the chef and the visa applications of the countries.
  • When we place a Short Term and Long Term Placement candidate with you, that candidate will no longer be head-hunted by Atlantica, nor eligible for placement unless and until they have given you notice of their intent to depart. 
  • We will never knowingly extend offers to Long Term Placement candidates that we have placed and collected payment. We will not approach Short term placement candidates that we have placed unless the start date for the next position is after the end date that you have told us at the time of the job order.
  • By agreeing to these Terms & Conditions, the client agrees to take full responsibility and ensure that they have insurance cover to protect chefs and/or The client / employer or employer's representative are exclusively responsible for the safety and right to life of the chef candidate, after he/she joined the house or event area. Atlantica does not have any responsibility in this matter. 
  • All liability, whether in contract, tort or otherwise, for any loss, damage, cost or expense, is hereby excluded to the fullest extent permitted by law.
 
Complaints Procedure – 
 
  • At Atlantica Chefs we pride ourselves on our clients friendly policies. We aim to provide clients with an open transparent service that supports both our clients and the chef we introduce. If you feel we have fallen short of these high standards then please be assured that we will take your concerns seriously.
  • If you have a complaint about Atlantica, please write to:
 
Atlantica Private Chefs- Via Castel Morone 14-33 Milan 20129 Lombardy-Italy Alternatively, you can email info@atlanticachefs.com outlining your concerns.
 
On receipt of your complaint…We will send you a letter or email, acknowledging your complaint and confirming its receipt. You should expect to receive this confirmation within 7 working days of us receiving your complaint. We will then record your complaint in our central register and start to investigate on your behalf. This is likely to involve the following steps:
 
1. Examining your records to ascertain the sequence of relevant events
2. Asking the member of staff with whom you dealt to provide a written response
 
A full response to your complaint will be drafted by Deniz Kurt or the chef coordinator who is dealing with your file. If appropriate, Deniz Kurt may wish to discuss the events surrounding your complaint directly with you, and, if appropriate, offer an apology.
 
We aim to acknowledge, investigate and resolve all complaints within 21 working days of receipt. 
 
ATLANTICA RESERVES THE RIGHT TO CHANGE OR AMEND OUR COMPLAINTS PROCEDURE WITHOUT PRIOR NOTICE.
 
Intellectual Property
 
Atlantica Private Chefs respects the intellectual property of its clients, members, requests its clients, users and members to do the same. If you believe that your work is being copied in such a way that violates your intellectual property rights, please contact the Atlantica Private Chefs as soon as possible.
 
All rights of reproduction of texts, images, logos, and any element of the pages of the Atlantica Private Chefs website cannot be reproduced, as a whole or in part, without specific and prior consent of Atlantica.
 
Any copy, in part or as a whole, for advertising or commercial purposes, on any medium whatsoever, is strictly prohibited and/or is subject to the prior written consent of Atlantica. Any request for authorization to copy must be sent to: info@atlanticachefs.com
 
Privacy Policy
 
We, as Atlantica Private chefs, follow a company policy that respects your personal data.
 
By using this website you are indicating you agree with our Privacy Policy and Terms and Conditions. If you are not agree with it, please stop using the website. This Privacy Notice details how Atlantica collects and uses the personal data that you provide us if you are.
 
You can reach our Privacy Policy from web site. www.atlanticachefs.com